Costco Tire Service Center

Marshall Shutter 3 years ago

I had a tire appointment scheduled here recently, as the last time I had my four tires switched in Tulsa was very fast and a great experience overall. I was told it would be about a 2 hour wait, which I understood, as they were very busy, and I could see how packed their schedule was. I checked in about two and a half hours later, and a rep said it would be about 40 minutes more, as they were "balancing the tires" on my car. I checked in again after an hour, to which I was told to wait another 40 minutes. At about 10 minutes to the store closing—after waiting four and a half hours for a job that took under an hour at another Costco—I finally got to go home. I won't be going here for tire changes again. I understand it was busy, but four hours was a bit much of a wait. At least they thanked me for my patience. Try the Baxter Costco location instead for tire service.

Dave Rothman 4 years ago

Had 4 new tires installed - they tried to upsell me on needing new lug nuts and 3 new TPMS sensors for a total of about $300. While I may or may not have needed these things (I think I did not - just replaced lug nuts 2 years ago) it was the treatment by the tech and the manager that were most upsetting. Totally condescending, rude and disrespectful. I'll not be buying tires there ever again.

JW Windsor 5 years ago

Honestly, this is the best tire shop I've been to in a long time. Their service is unmatched and the amount of time and care they put into their labor is top notch. I've been a long time customer of discount tire and firestone, Costco has by far the best care and service with access to the highest quality tires and sensor kits. By the way Jade had amazing customer service.

Pete Wild 6 years ago

The tire center damaged paint on the rear of our vehicle. They guys were really nice and did a good job on the tires, but this happened. We called when we got home (we went straight home) and saw the pictured damage. When we called the store, a manager said he would review the film. 15min later we get a call back; he said they reviewed the film (1 hour tire job was reviewed in 15min btw) and didn't see their guys do it. They suggest we drive it back in to town a few hours later so they could check it out, they said a carwash we got prior to the job must have done it because it certainly wasn't them..... Filled out some paperwork, where a manager directed us to check a box saying (an employee didn't damage our property). A week later, a third party insurance company that Costco uses for incidents like this, said they can't pay for the damages since they haven't reviewed the film. And since the third party insurance staff are working from home it could be a month or two before they are able to review the film that was sent to them. So keep this in mind if you are shopping around for tires in the St. Cloud area. Would not recommend anyone go through this headache.

Matt Mrnak 6 years ago

I called to see if I could get in to put the tires on I ordered quickly (1045am). I was informed yes I could get in quickly. With the impending snow storm, I took off work and hurried over. Arrived at Costco(1100am) told 2 vehicles are ahead of me, so it will be about a hour each. I asked how that is getting in quickly like I was told in the phone. Rep says we’re not supposed to say that. I say okay, when do you want me back? (Figured I could run errands, get lunch etc.) Rep clicks on his computer 315.....I turned and walked out Disappointed in this interaction. Yes, I do have an appointment on a following date to get my tires changed with Costco as I have the last 5 to 6 sets of tires, but this will more then likely be my last....definitely my last with the Saint Cloud location.